Customer Service

Customer Service

A practical one-day course for all persons coming into contact with internal or external customers.

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Aim

To enable employees who communicate with all customers, whether internal or external to improve quality of service.

Benefits

Delegates will gain a clearer understanding of responsibilities, develop new and existing skills, identify opportunities of improving service to customers thereby increasing customer retention.

Programme
  • Welcome and Introduction to the course
  • Aims and Objectives
  • What is customer service?
  • Developing positive working relationships with customers
  • Problem solving for customers
  • Communicating with customers
  • Barriers to communication
  • Dealing with difficult situations
  • Customer service policies
  • Programme Review and Evaluation
Approach

This course will involve role-play, exercises and discussion to fully involve participants. The course is also designed to motivate delegates to identify opportunities within their own organisation for improving Customer Service.