Assertiveness – Improving Personal Effectiveness and Confidence

Assertiveness – Improving Personal Effectiveness and Confidence

A practical half-day course which enables delegates to identify personal weaknesses and strengths, recognize behaviour in others and improve their own personal effectiveness.

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Aim

In order for delegates to develop confidence in communicating with others, enabling achievement of desired results by increasing their own personal effectiveness.

Benefits

Employees development of personal effectiveness, thus creating a positive attitude throughout the organisation especially when dealing with others.

Programme
  • Welcome and Introduction to the course
  • Aims and Objectives
  • Personal Effectiveness through communication
  • Relationship with others
  • Difficult situations
  • Recognising, aggressive, non- assertive and assertive behaviour
  • Body language, words, tone of voice, effects
  • Interpersonal skills
  • Using assertiveness
  • Role play
  • Self development
  • Programme Review and Evaluation
Approach

This practical course will include role play, exercises and confidence building group activities.