In-Comm Business Services & In-Comm Training Services

National Vocational Qualifications - NVQ Level 2 - Distribution and Warehousing

A Programme for practising distribution and warehousing personnel designed to increase awareness and knowledge in aspects of related activities. The programme will assess the Candidate's competence against NVQ Level 2 standards and where necessary agree development plans.

Who should attend

Approach

Course benefits

Available dates

The advice and assessment process will be delivered at the Candidates place of work. Advisor and Assessor visits will be by prior arrangement and made so as to minimise any disruption in the work place. The Candidates Line Manager will be included in the process through a Management Development Agreement.

• Develop performance in key areas of customer service
• Match performance against recognised criteria
• Gain a Nationally recognised qualification

Please contact In-Comm for course availability on 01922457686

Click for detailed course programme...

• Initial Assessment - This initial stage of the process involves working with an Advisor to review the Candidates work role and experience, after which the appropriate level of qualification can be determined
• The Qualification is made up of 3 mandatory units, all of which must be completed, and a choice of 2 optional units from group A, and a further 2 units from groups A or B
• Mandatory Units (all units must be completed)

Unit 1: Contribute to maintaining a healthy and safe workplace

Unit 2: Contribute to maintaining the security of the workplace

Unit 3: Contribute to the effective working relationships

• Optional Units Group A (any 2 from Group A + any further 2 from A or B)

Receive and verify goods and materials entering storage

Place goods and materials

Assemble bulk orders for delivery to individual customers

Select stock items and assemble orders for individual customers

Meet customers' needs and advice

Process customers' orders for goods

• Optional Groups Group B

Identify and support improvements to customer service and business operations

Provide goods from stock on request

Help customers to choose between products

Maintain hygiene standards in handling and storing food products

Operate and maintain the effectiveness of equipment for handling and moving goods

Despatch goods and materials

Maintain the quality of goods and materials in storage

• Internal Verification
• External Verification
• Achievement of Qualification
• Programme Review and Evaluation