In-Comm Business Services & In-Comm Training Services

National Vocational Qualifications - NVQ Level 2 - Business Administration

To achieve a full certificate in Administration, you are required to complete the 5 Mandatory Units, plus 3 Optional Units: 1 from Section A and 2 from Section B. We will assess the Candidate's competence against NVQ Level 2 Administration standards and where necessary agree development plans.

Who should attend

Approach

Course benefits

Available dates

The advice and assessment process will be delivered at the Candidates place of work. Advisor and Assessor visits will be by prior arrangement and made so as to minimise any disruption in the work place. The Candidates Line Manager will be included in the process through a Management Development Agreement.

• Develop performance in key areas of customer service
• Match performance against recognised criteria
• Gain a Nationally recognised qualification

Call In-Comm for course availability on 01922 457686

Click for detailed course programme...

• Initial Assessment

UNIT 1 (Unit 102) Ensure your own actions reduce risks to health and safety

UNIT 2 (Unit 201) Support the work of your team

UNIT 3 (Unit 202) Plan, organise and improve your work

UNIT 4 (Unit 203) Communicate information using telephone and fax

UNIT 5 (Unit 204) Prepare and print documents using a computer

• Optional Units (choose 3, to include one Unit from Section A, and two Units from Section B)
• Section A

UNIT 6 (Unit 205) Record, store and supply information using a paper-based filing system

UNIT 7 (Unit 206) Enter, retrieve and print data in a database

• Section B

UNIT 8 (Unit 207) Provide effective customer service

UNIT 9 (Unit 208) Maintain and issue stock items

UNIT 10 (Unit 209) Co-ordinate mail services

UNIT 11 (Unit 210) Produce and distribute mail merge documents

UNIT 12 (Unit 211) Contribute to the arrangement of events

UNIT 13 (Unit 212) Receive and assist visitors

UNIT 14 (Unit 213) Support the use of information technology

UNIT 15 (Unit 214 (e-skills NTO/205)) Communicate information electronically

UNIT 16 (Unit 215) Produce simple spreadsheet documents

UNIT 17 (Unit 216) Produce documents from own notes

UNIT 18 (Unit 217) Produce documents from recorded speech

UNIT 19 (Unit 218) Photocopy present and distribute complex documents

UNIT 20 (Unit 219) Receive and make payments

UNIT 21 (Unit 220) Process financial information

UNIT 22 (Unit 221) Support the collection of debts

• Internal Verification
• External Verification
• Achievement of Qualification
• Programme Review and Evaluation