In-Comm Business Services & In-Comm Training Services

National Vocational Qualifications - NVQ Level 3 - Customer Service

A Programme for practising Customer Service personnel designed to increase awareness and knowledge of customer service related activities. We will To assess the Candidate's competence against NVQ Level 3 Customer Service standards and where necessary agree development plans.

Who should attend

Approach

Course benefits

Available dates

The advice and assessment process will be delivered at the Candidates place of work. Advisor and Assessor visits will be by prior arrangement and made so as to minimise any disruption in the work place. The Candidates Line Manager will be included in the process through a Management Development Agreement.

• Develop performance in key areas of customer service
• Match performance against recognised criteria
• Gain a Nationally recognised qualification

Please contact In-Comm for course availability on 01922 457686

Click for detailed course programme...

• Initial Assessment - This initial stage of the process involves working with an Advisor to review the Candidates work role and experience, after which the appropriate level of qualification can be determined
• Unit 1: Maintain Reliable Customer Service
• Unit 2: Communicate with Customers
• Unit 3: Develop Positive Working Relationships with Customers
• Unit 4: Solve Problems on behalf of Customers
• Unit 5: Initiate and Evaluate Change to Improve Service to Customers
• Internal Verification
• External Verification
• Achievement of Qualification
• Programme Review and Evaluation